Essential tools for writing in a Scrum environment

A single-sourcing tool is a must have if you are supporting more than one scrum team. In my latest position, I supported nine scrums teams who were developing multiple applications or supporting legacy apps.

Using Author IT, I was able to reuse basic topics, such as, copyright, how to log on, introductions to software, and application navigation.

Author IT can publish to Word, HTML, Web Help, XML, and DITA.

What more can you ask for? Well, getting an answer from customer service is somewhat problematic. Author IT is located in New Zealand and this causes a one to two day delay for most e-mail questions. There is an Author IT user group and a fairly good help file.